Prime Video Subtitles Out of Sync? Here’s How to Fix Them

Are you someone who prefers watching movies on Prime Video with subtitles? If you watch content with subtitles on Prime Video then it can be frustrating to have them out of sync.

This is a common issue with not only Prime Video but many OTT platforms out there, but for this guide, we will be focusing only on Prime Video.

If you cannot watch content without subtitles and looking for a guide to help you fix the subtitles then you are at the right place. We will be covering all the working solutions to fix Prime Video Subtitles out of sync issue.

1. Restart Prime Video

Mostly this is a glitch that you will encounter on the Prime Video app. When I face this issue with my Prime video app, I restart it and the issue is fixed automatically without much hassle.

Before you go on with any other step in this article, try restarting the Prime Video app and that should fix the issue.

If you have already done that, then also restart the device on which you are trying to stream the content. Once done, launch Prime Video again and see if the issue is fixed or not.

2. Re-Enable Subtitles

If you have tried restarting the Prime Video app as well as restarting your Prime Video app but the issue is still not solved then try disabling the subtitles and then turning them back on again.

To do so on the Prime Video mobile app, follow the steps given below-

  • Launch the Prime Video app and play the content.
  • Tap on the Subtitles icon at the top right corner. You will find this next to the Settings icon.
  • Under the Subtitles tab, select Off and then tap on Close.
  • Play the content for a few seconds to refresh the subtitles.
  • Now, tap the Subtitles icon again and select the subtitles from the list.
  • This should refresh the subtitles and they should sync with the video now.

3. Clear the Cache of the Prime Video App

If you have Prime Video app installed for a very long time now, then probably you might have never cleared its cache. Apps store cache on the device storage for better user experience.

But with time, the cache files can get corrupted and can then cause issues like this. If you are facing syncing problems with the subtitles of the Prime Video app, then clear its cache and try again.

  • Tap and hold the Prime Video app icon and then tap on the App Info icon.Prime Video Subtitles Out of Sync? Here’s How to Fix Them
  • Head to the Storage section from the App Info screen.Prime Video Subtitles Out of Sync? Here’s How to Fix Them
  • Clear the cache files by tapping on the Clear Cache option.Prime Video Subtitles Out of Sync? Here’s How to Fix Them

For users using the Prime Video site on their browser, you will have to clear the cache of your browser.

4. Fix your Internet

Slow internet can also be a cause of this issue. You need a good internet connection to play videos with subtitles on Prime Video.

If your internet is somewhat slow then the subtitles may not sync with the video you are playing especially if you are playing videos in the best quality.

First, check your internet speed. For this open your preferred browser (Chrome or any other) on your device, and head to

Run the test and see what’s your internet speed. The recommended speed is 10Mbps, but if your internet speed is less than 5Mbps then you need to fix it.

Here’s what we suggest you to do if your internet is slow-

  • If you are using your mobile data then try getting on 5G if that’s possible. If you are using a Wi-Fi connection, then consider upgrading your plan if you are on a slow plan.
  • Turn on the airplane mode on your phone and then turn it off. This will refresh your internet connection and should fix the issue.
  • Get on a 5Ghz network if you are using Wi-Fi; switch to a 5Ghz band on your router or hotspot device.
  • Bring your device close to your router and ensure there’s no obstacle in between.
  • If a wired connection is possible then use that while using Prime Video.
  • Ensure no other app is running in the background.
  • If you are using mobile data then turn off the mobile hotspot, and if you are connected to a Wi-Fi network, then disconnect all other devices from the network.

5. Update Prime Video

Update your Prime Video app to the latest version to fix this issue. Developers always search for the bugs and solve them as soon as possible.

If the issue is being caused by some bug then probably developers are already on to it and will release the fix with the new update.

Check if any new update is available for the Prime Video app on your device and install them. To do so, follow the steps given below-

  • If you have an Android phone then open Play Store, else open the App Store.
  • Search for the Prime Video app on the store.
  • See if there’s an Update button; this means the update is available for the app.
  • Tap on the Update button to update the app.
  • Relaunch Prime Video after updating it and see if the issue is resolved or not.

6. Re-Login to Prime Video

It can be some glitch with your account causing the subtitles to not sync on Prime Video. To fix it, log out of the Prime Video app and then log in again.

  • Open the Prime Video app and then tap on the Profile icon at the top right corner.Profile
  • After this tap on the Settings icon.Settings
  • In the Settings, tap on My Account.My Account
  • Tap on Sign Out and confirm signing out of the Prime Video app.Sign Out
  • Relaunch the Prime Video app on your device.
  • Now sign in back to your account. If you have the Amazon app installed, then Prime Video will recognize your account automatically and you can sign in without your credentials.

7. Play Some Other Content

Some contents are made that way. To see if the issue is content-specific, play some other movie or TV show on Prime Video.

If the issue is not encountered with some other content, then probably it’s a content-specific issue. If the issue is faced with all the content on Prime Video, then try the next step in this article.

8. Re-Install Prime Video App

The next thing to do if you are stuck with this issue is reinstalling the Prime Video app. Before you continue with this step, do note that all of the movies and TV shows that are downloaded on the app will be deleted and you will have to download them again. If you decide to continue with it, then here are the steps for it-

On Android

  • Tap and hold the Prime Video app icon and then tap on Uninstall.Uninstall Prime Video
  • Confirm uninstalling the app to continue ahead.
  • Launch the Play Store and search for Prime Video.
  • Tap on Install to install the app.Install Prime Video
  • After installing, launch the app on your phone and sign into your account.

On iOS

  • Long press the Prime Video app, and then tap on Remove
  • Next, tap on Delete App to uninstall the app from your iPhone/iPad. 
  • Open the App Store and select Search at the bottom right corner. 
  • Search for the Prime Video app and tap on Get
  • Launch Prime Video after installing and signing into your account. 

9. Use Prime Video on Browser

Prime Video Subtitles still out of sync? If you are facing this issue while using the Prime Video app on your phone or tablet then you can head to the Prime Video site on your browser and stream content on it.

If you try to visit the site on your phone then it will open the Prime Video app. To avoid this, open the site in incognito mode. You can either open the site on your browser and that won’t cause this issue.

Bottom Line

Many people watch content with subtitles especially content in some other language. If you are watching content in some other language then you need subtitles with it, it needs to sync properly. If Prime Video subtitles are out of sync then you can follow the steps given above to fix this issue.

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